Refund Policy
Last updated July 26, 2026
You can cancel a subscription at any time through Billing. Access continues until the end of the paid billing period.
Refund requests
If your first paid subscription is materially unusable because of a verified StrideFolio service failure, contact billing@stridefolio.com within seven days of the charge. Include the account email, charge date, and a short description of the problem.
Renewals and unused time
Monthly renewals and unused subscription time are generally not refundable after the billing period begins, except where required by applicable law. Cancelling prevents future renewal but does not normally reverse the current charge.
Duplicate or unauthorized charges
Contact us promptly about duplicate charges or suspected unauthorized use. Stripe may request additional verification. This policy does not limit any mandatory consumer rights that apply to you.